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服务理念
  • Careful / Careful
    Fax, email, QQ, phone all-round multi-channel to handle customer issues, technical personnel 24 hours a day to answer customer questions.
  • Patience / Patience
    Professionally and patiently solve various problems for customers and resolve various doubts of users during use.
  • Intimate / Intimate
    Regularly visit customers, care about their experience of using the product, and ensure the normal use of the product.
  • Rest assured / Rest assured
    Quality is trustworthy and after-sales service is worry-free.
Pledge

Service Commitment

Lifetime paid service


  • First time telephone response

    13699645330

  • Strictly implement national industry standards

    Highly compliant with the new standards of the national electric energy meter industry

  • Full-process quality tracking

    Focus on product quality and details

  • Strictly follow ISO9001 standards

    Scientific production and quality management

Service

Content

  • Assist customers to install and debug products when they need help

  • Provide regular telephone or door-to-door visits to consumers

  • Provide technical guidance on usage and other aspects according to customer requirements

  • Focus on product quality and details, and strive for perfection

  • Ensure the supply of repair parts

  • Responsible for maintenance services and quick response to customer maintenance needs

  • Handle consumer letters, visits, telephone complaints, and answer consumer inquiries. At the same time, collect consumer opinions on product quality in various ways, and make timely improvements according to the situation.  

Service Content